Good to know
The questions people ask before they call.
The honest answers to what Harrogate customers most want to know before booking a boiler or heating engineer. Anything not covered here? Just ask.
Q.Are you Gas Safe registered?
Yes. Every gas job we do is carried out by a Gas Safe registered engineer, which by law is required for any work on your boiler, gas appliances or flues. Both owners, Matthew and Vijay, are fully qualified heating and plumbing engineers.
Q.Do you offer a fixed price, or is it an hourly rate?
We work to a fixed price guarantee. After a free site visit we give you a clear, fixed quote before any work begins, so you know exactly what the job will cost. For larger work like a new boiler or bathroom, flexible finance and payment options are available.
Q.Can you come out in an emergency?
Yes. A burst pipe, a serious leak or no hot water can't wait for a diary slot. We run an emergency line on 01423 572150, available 7 days a week, and our Gas Safe engineers carry common parts on board for same-day boiler repairs where possible.
Q.What guarantee comes with a new boiler?
New boilers are installed to qualify for the full 10-year manufacturer guarantee on the appliance. Our power flushing also carries a 10-year product guarantee on the filter and parts we fit to protect the system.
Q.Do you install unvented (mains-pressure) hot water cylinders?
Yes. Our engineers are G3 certified for unvented cylinder work, so we can supply and install mains-pressure hot water cylinders safely and legally — including systems compatible with solar and ground source heating.
Q.Do you do landlord gas safety certificates?
Yes. We issue Landlord Gas Safety Certificates (CP12) in line with the 1998 Gas Safety Regulations, and can set up a full maintenance agreement so your annual certification is handled without you having to chase it.
Q.Which heating controls and smart thermostats do you fit?
We install Honeywell controls including the Evohome per-radiator smart system, Danfoss mechanical and programmable controls, and the Google Nest 3rd-generation learning thermostat with Auto Schedule, Auto Away and hot water control. We'll advise on what suits your home and how you use it.
Q.Do you work for builders and landlords, or just homeowners?
All three. We take on plumbing and heating for private homeowners, gas-safety and maintenance work for landlords, and first- and second-fix work for builders as part of a wider project — domestic, commercial and industrial.
Q.How do I get a quote?
Call the office on 01423 572155, email info@mvplumbingandheating.co.uk, or send the details through the contact form. Quotes come with a free site visit for larger jobs, and there's an emergency line on 01423 572150 for anything urgent.
Still got a question?
Call the office, or send the details — you'll get a straight answer and a free quote on larger work.